Nearly all life enhancing technology solutions solve a problem with a mixture of software, and hardware. But, in addition, the deployment of the solution needs to be added to the mix to ensure the tech solution is not just a piece of technology that no-one quite knows how to get the best out of. So often, a great technology solution promises more than it delivers. But then, when describing, selling and buying the technology, the focus is mostly on the direct costs and length of time taken to acquire the solution. Generally, minimal consideration is given to the implementation of technology in most cases. That is, who will use the technology and how? Where will it be sited for greatest take up and best adavantage? And, importantly, why is it a positive advantage?
What do the staff think about the introduction of self service technology? Have the staff been trained? Have they been trained in why the technology is necessary and why it will help them and customers. Staff may need to be sold on why it not about removing them from their job. Also they need to know how to help the customer or recipient of the technology process? The likelihood is that the original way of getting the job done will not have been removed where staff and guests alike, will just carry on as normal and ignore the new technology, unless they have received the deployment training .
Our experience is that where staff training programme is included into the introduction of self service technology, the take up of the new technology is considerably higher with staff endorsing it and guests being encouraged to use it. We, at K4B, work with P3 to offer a full deployment programme to get best ROI.
Working with P3 as a partner means the check-in software is presented to the customer on our kiosk screens. The P3 and K4B advantage is that the solution has software and hardware flexibilty built in. In essence you get a solution that fits your hotel. Some software providers just offer their own basic kit for the software, with no flexibility on shape style or screen size for the hardware. Most hotels don’t want just a basic set of hardware bits cluttering up a reception desk. Many want a style / technology statement - we are up to date with technology etc. P3 and K4B together understand this and leave the customer making the decisions as to what suits them
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P3 recognise our hardware design capability and reliable hardware as we do their software capability. The partnering works well for hotels.
At K4B we offer the means to integrate all the hardware into a visually acceptable package suitable for hotel reception / welcoming areas. In the same way as the software, K4B offers standard hotel kiosks but we also offer customisation or full bespoke kiosks as is required. Review some of our projects to see the design and integration requestd by some customers.
At K4B, we spend much time on the physical deployment of the complete self check-in solution . That is the positioning of the kiosks, training of staff and the expectation of results on implementation of self check-in.
Back to the hotel deployment……
For the hotel to get the most out of self check-in, paying attention to how the staff embrace it and work with it is crucial – It is not enough to just to show them how the software works on screen.
Training the staff is crucial to acceptance of self check-in technology by them and customers. They need to see it as a great way of improving the company or institution. Staff acceptance, and showing customers how to use it, is also crucial to customers embracing self check-in technology with gusto.
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We offer hotels the deployment experience of:
P3 and K4B bring together the software, hardware and advice and deployment under one set of conversations. Other software providers that demand the use of their own hardware do not have a flexible solution and crucially, no ROI / deployment advice or experience to offer.
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