Default digital services
Digital inclusion solutions help anyone to use digital services where they have no access. Lack of access is either lack of knowledge or no access to connectivity. Previous paper based and people intensive systems are being replaced by digital systems with much greater efficiency and speed using smartphones and tablets etc. But the default-digital approach relies on the service users having access to a PC, tablet or smartphone and internet connectivity.
To use digital services is a user choice where it is a discretionary service. But, as society and governments roll out default-digital services, the public is obliged to use this method of accessing services, paying for them and communicating with the service provider.
The big problem..
This presents a problem to those who have not used smartphones or tablets before or do not have the means or circumstances to afford their own.
This section of the community is or will be Digitally excluded from these online services.
Availability of Public kiosks & connectivity
As the digital, way of communication and service access is gathering pace, access to the fundamental services of life needs to be provided for those that are digitally excluded. For those who have never been involved with PCs and the internet, simplicity of use, training and on-hand tech support will be necessary. For others that simply do not have access to a PC or connectivity, locally available connected kiosks will be essential to be able to use the services,